10-Year Mattress Warranty

SLEEP WITH CONFIDENCE

OSTRE mattresses are thoughtfully designed and manufactured for lasting comfort and support. Your OSTRE mattress is covered by a 10-Year Limited Warranty, subject to the terms and conditions below.

WHAT IS COVERED

The limited warranty covers eligible manufacturing defects in materials and workmanship under normal residential use, including:

  • Manufacturing defects in the mattress construction.
  • Physical defects in the foam or latex layers resulting from manufacturing.
  • Defects in the pocket spring system, where applicable.
  • Stitching or workmanship defects that materially affect the normal use of the mattress.

WHAT IS NOT COVERED

The warranty does not cover:

  • Normal wear and tear.
  • Changes in comfort preference or mattress firmness.
  • Normal softening of foam or comfort materials over time.
  • Damage caused by misuse, improper handling or improper storage.
  • Damage caused by an unsuitable or insufficient bed frame or foundation.
  • Stains, burns, cuts, tears, liquid damage or other accidental damage.
  • Mould, moisture damage or damage caused by an unsuitable sleeping environment.
  • Damage caused during self-transportation or relocation after delivery.
  • Products that have been altered, modified or repaired by an unauthorised party.
  • Products purchased from an unauthorised seller or without valid proof of purchase.

WARRANTY CONDITIONS

The mattress must be used under normal residential conditions and supported by a suitable bed frame or foundation.

The original proof of purchase, order number and relevant product information must be provided when submitting a warranty claim.

The warranty applies to the original purchaser and the original OSTRE mattress purchased through an authorised OSTRE sales channel.

HOW TO MAKE A WARRANTY CLAIM

If you believe your mattress has a manufacturing defect, please contact OSTRE Customer Support and provide:

  1. Your name and contact details.
  2. Order number and proof of purchase.
  3. Mattress model and size.
  4. Clear photographs or videos showing the issue.
  5. A brief description of the problem.

Our team will review the information provided and may request additional photographs, measurements or inspection where necessary.

WARRANTY REMEDY

For an approved warranty claim, OSTRE may, at its discretion and subject to the applicable warranty terms, repair or replace the affected product or provide another appropriate remedy.

NEED ASSISTANCE?

Please contact OSTRE Customer Support if you have questions regarding your mattress warranty or would like assistance with a claim.